Frequently Asked Questions
Fleet Feet Rewards Program
- What is the Fleet Feet Rewards Program?
The Fleet Feet Rewards Program is our free rewards program in the United States. The program lets you earn Points from merchandise purchases with Fleet Feet in-store and online.
- Do I need a rewards card?
No. Points will accumulate based on the email address associated with your Rewards account. You will also be able to manage and track your Points on the Fleet Feet App.
- I don't have a coupon code. How do I use my $15 Reward?
We do not use codes or certificates for this program. If you have earned a $15 Reward, it will be available on your rewards account to use in store or online. When checking out online, be sure to log in to fleetfeet.com with your rewards account (email address and password). You will see your $15 Rewards available to apply to your cart. If you are checking out in store, be sure to ask the store associate to find your rewards account, based on your email address.
- How do I earn Points?
For every dollar you spend (pre-tax) on merchandise at Fleet Feet store locations, you receive one point when you check out. You must provide the email address that is registered with your Fleet Feet Rewards account. Purchases for Gift Cards and Training Program registration will not earn Points. You will see your points appear on your account the day after your purchase is made.
- What happens to my Points if I return an item?
Rewards Points are awarded for all merchandise that is purchased in store. If an item is cancelled from your order or returned, those Points will be deducted from your account.
If points are deducted, and if the transaction ends in a negative balance on your Rewards account, the $15 Rewards associated with your account will be returned to offset this negative balance. For example, if you return a $120 item, but only have 20 Points in your rewards account, your balance will be -100. If you also have a $15 Reward on your account, the Reward will be removed, and 150 Points will be added back to your account (150 Points = $15 Reward). Your ending balance will be 50 Points.
- What do I do with Points?
Get great new running gear! For every 150 Points you earn, you will automatically receive a $15 voucher for in-store purchases. You will receive an email notification from the Rewards program when you earn a $15 Reward. Rewards will be valid for six months from the date they are earned. On that day, vouchers will expire at 11:59 pm ET.
Your $15 Reward will be available for use on a purchase one day after it was earned.
In order to redeem your reward, visit your local Fleet Feet or fleetfeet.com and make a purchase. The $15 Reward will be available on your account, tied to your email, which you can apply at check out. If you want to redeem your Reward online, be sure to log into fleetfeet.com.
If you have never logged into fleetfeet.com or the Fleet Feet App with your Rewards email address before, create an account first. This will establish a password, connected to your Rewards account so that you can use Rewards online. Once you create an account, log in and you will see your available Rewards in the "information" stage of checkout, which you can then apply to your transaction. You are not able to use a $15 Reward on the purchase of a gift card.
- How do I change my Rewards email address?
Please contact email@example.com, or your local Fleet Feet, to change the email address you have on file for your Rewards account.
Still have questions?
Visit the help desk here.
Send any additional questions to firstname.lastname@example.org.