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Frequently Asked Questions

Fleet Feet Rewards Program

  • What is the Fleet Feet Rewards Program?

The Fleet Feet Rewards Program is our free rewards program in the United States. The program lets you earn Points from merchandise purchases with Fleet Feet in-store and online.

  • What will happen to Reward Miles?

In August 2020, Fleet Feet will introduce its revamped app, re-imagined to create a more seamless and engaging experience for you.

While we began work on the revamp prior to COVID-19 and its lasting effects on the retail experience, the updates make even more sense now in that they prioritize shopping easily and safely and compliment your local store’s services and programs with daily digital content, inspiration, and training tips and videos.

The miles program will be removed as we work to create better engagement opportunities in the future that work more seamlessly with your overall Fleet Feet experience. With our miles program going away, we also stopped event check-ins through the app.

If you have Rewards that you claimed using Miles within the app, you have until September 30 2020 to pick up those items in-store. If your store is closed or you are not able to visit your location, please contact them directly to make arrangements.

  • Do I need a rewards card?

No. Points will accumulate based on the email address associated with your Rewards account. You will also be able to manage and track your Points on the Fleet Feet App.

  • How do I earn Points?

For every dollar you spend on merchandise at Fleet Feet store locations, you receive one point when you check out. You must provide the email address that is registered with your Fleet Feet Rewards account. Purchases for Gift Cards and Training Program registration will not earn Points.

  • What happens to my Points if I return an item?

Rewards Points are awarded for all merchandise that is purchased in store. If an item is cancelled from your order or returned, those Points will be deducted from your account.

If points are deducted, and if the transaction ends in a negative balance on your Rewards account, the $15 Rewards associated with your account will be returned to offset this negative balance. For example, if you return a $120 item, but only have 20 Points in your rewards account, your balance will be -100. If you also have a $15 Reward on your account, the Reward will be removed, and 150 Points will be added back to your account (150 Points = $15 Reward). Your ending balance will be 50 Points.

  • What do I do with Points?

Get great new running gear! For every 150 Points you earn, you will automatically receive a $15 voucher for in-store purchases. You will receive a notification from the Rewards App when you earn a voucher (if you have the app’s notifications turned on). Vouchers will be valid for six months from the date they are earned. On that day, vouchers will expire at 11:59 pm ET.

Your $15 Reward will be available for use on a purchase one day after it was earned.

In order to redeem your reward, simply visit your local Fleet Feet and make a purchase. The $15 Reward will be added to your account, tied to your email, which can be applied once you check out in store. You are not able to use a $15 Reward on the purchase of a gift card.


Still have questions?

Visit the help desk here.

Send any additional questions to rewards@fleetfeet.com.