The volume that shipping carriers are expecting to see this season could be unprecedented -- shopping early is the best way to guarantee you will receive your orders in time for the holidays.
While we are and will continue to do our best to get your orders packed and shipped as quickly and safely as possible, it’s possible that our order deadlines may change. We will ensure any changes are communicated to you as quickly as we can. Below are the current deadlines for fleetfeet.com orders:
If an item you purchased at a Fleet Feet store or on fleetfeet.com doesn't make you happy by the way it performs, looks or fits, you can return it within 60 days* for a full refund. That's our Happy Fit Guarantee.
*Due to restrictions during the COVID-19 pandemic, Fleet Feet will accept some returns after the 60-day window. If you miss the 60-day return window for an in-store purchase due to store closures, please reach out to the store you purchased your item(s) from to determine when you'll be able to return your purchase. For fleetfeet.com orders, please fill out the form below. Note, due to dramatically increased volume of requests and inquiries, we will do our best to process your return request within five to seven business days but the delay could be longer. However long it takes, please know that we will get there, and we will accept your return. We're very sorry for the inconvenience!
Items bought at a Fleet Feet store must be returned to a store, and cannot be returned by mail.
Most items in new condition that are returned within 60 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt or individual store’s website, fleetfeet.com or in-store. To return items to a different location than they were purchased from, receipt must be present. Items that are opened, damaged or do not have a receipt may be denied a refund or exchange.
Returning an online order is free! Unfortunately, exchanges for online orders are unavailable. Please return the unwanted item for free and place a new order for the replacement item.
Items purchased online may be returned in-store or online. To return an online order in-person at a Fleet Feet store:
To return an online order through the mail: