Online Order Support

RETURNS: If an item you purchased at doesn't make you happy by the way it performs, looks, or fits, we'll take it back within 60 days of purchase. It's our promise to you! If you would like to return your order please click here, and follow the steps. For more information on order returns, please click here.

VISIT OUR HELP CENTER: click here for any questions about products, returns and exchanges, shipping and tracking, billing and payment, Fleet Feet Rewards, and local store information.

Additional Order Support and FAQs

CHAT WITH US! Use the button in the lower righthand corner of your screen to chat with us Monday through Friday between the hours of 9:30am-4:30pm EST

ORDER QUESTIONS: for questions regarding order status, items or cancellation, please submit a request here.

PRODUCT AVAILABILITY IN A STORE, TRAINING PROGRAMS or any other store-specific information: please reach out to that Fleet Feet store directly. Click here to see a list of our store locations and their contact information.

ACCOUNT ISSUES, PASSWORD ISSUES or any other problems with online ordering: please submit a request here.

CALL US between the hours of 9:30am-4:30pm EST, Monday through Friday at 1-855-213-4301

Gift Card Support

Please use the link below to submit any questions that you may have regarding your Fleet Feet gift card.

Gift Card Support

Donations + Sponsorship Requests

Please note that all sponsorships, donations and advertising are managed on the store level as each Fleet Feet store is an individually owned and operated business. Please feel free to reach out to individual stores for your request.

Press Inquiries

Please click here to fill out a contact form and select "Press Inquiries" as the the topic your message is regarding.

Corporate Headquarters

For General Inquiries:

PO Box 1269
Carrboro, NC 27510

Submit your request here. You can also email us directly at

Submit a Contact Form Contact your local store