Online Order Support

Please don't hesitate to reach out to us with any questions or issues you may have regarding your online order! See below for specific contact information based on topic. Due to factors around COVID19, we are seeing increased volume of inquiries and our email response time may be delayed -- we will get back to you as soon as we can, and thank you for your patience!

RETURNS: for information on order returns, please click here.

VISIT OUR HELP CENTER: click here for any questions about products, returns and exchanges, shipping and tracking, billing and payment, mobile app and Rewards, and local store information.

ORDER QUESTIONS: for questions regarding order status, items or cancellation, please submit a request here.

PRODUCT AVAILABILITY IN A STORE, TRAINING PROGRAMS or any other store-specific information: please reach out to the store directly. Click here to see a list of Fleet Feet store locations and contact information.

EMAIL, ACCOUNT / PASSWORD ISSUES or any other online ordering issues: please submit a request here.

Gift Card Support

Please use the link below to submit any questions that you may have regarding your Fleet Feet gift card.

Gift Card Support

Donations + Sponsorship Requests

Please note that all sponsorships, donations and advertising are managed on the store level as each Fleet Feet store is an individually owned and operated business. Please feel free to reach out to individual stores for your request.

Corporate Headquarters

For General Inquiries:

PO Box 1269
Carrboro, NC 27510

Submit your request here. You can also email us directly at

Submit a Contact Form Contact your local store