December 5, 2012
Based on the recommendation of my neighbor, I went to your Fleet Feet Store for help with my Plantar Fasciitis problem. Since I was driving from Sackets Harbor, I was really hoping it would not be a wasted trip.
I was greeted with a smile by a fellow, who upon hearing what I was there for, had me work with Amanda Lombardi.
I explained to Amanda my problem and what I had already done to alleviate the pain in my right foot, specifically my heel. She totally understood what I needed and proceeded to bring me many options. Her recommendations were helpful, not forceful and she listened patiently to my dislike of athletic shoes.
I was more than impressed with the service I received at Fleet Feet, specifically that by Amanda. She was professional, polite, patient and she listened to what I was saying, responding accordingly. As the result of her suggestions, I bought a pair of the Nike Air Pegasus athletic shoes (in hot pink, not old lady grey), the merino super feet insole, the plantar fasciitis sleeve and a pair of the Balega socks.
Two other people, who were sitting to my right, were also there for the same problem and I could see, they too were in good hands.
I have been a manager at some very upscale stores and to have a good employee is golden and is key to the success of the store. Word of mouth is critical for ongoing business and I have already touted your store and Amanda to several people. In fact, yesterday at my eye doctor’s, I recommended he sign up for your running seminar and I believe he will take me up on that once the weather is better.
Please thank Amanda again for me – she is a lovely person in addition to being a super sales associate. You should be very proud of her and your staff.