ReOpening: Health & Safety Standards

Fleet Feet Rochester COVID-19 Health & Safety Standards

Fleet Feet Rochester stores are reopening. Here’s what you need to know:

We've updated our in-store protocol with the following enhanced safety measures. These will help us create a retail environment where everyone can shop and work safely. 

Fleet Feet @ The Armory

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Fleet Feet Victor

  • Opening: June 3rd at 11 a.m.
  • In-store shopping available by appointment
  • Curbside pickup available
  • Monday-Saturday: 11-5, Sunday: CLOSED

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Fleet Feet Ridgeway

  • Opening: June 5th at 11 a.m.
  • In-store shopping available by appointment
  • Curbside Pickup Available by phone 585-270-4334
  • Monday-Saturday: 11-5, Sunday: CLOSED

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Safety is paramount

  • All employees are accountable for ensuring we hold to these standards
  • Employees and customers should feel as if they are in a safe place to speak up if they spot an issue or feel unsafe
  • We are giving our employees the tools, information, and training they need to effectively do their jobs while meeting the criteria given by local county, city, region and state guidelines

Our in-store experience will look different

  • In-store shopping will be available by appointment to ensure proper social distancing and to adhere to maximum occupancy restrictions for each store
  • We will accept walk-ins if a fitter is available, however, we may ask to put you on a waitlist to keep a safe number of customers in the store
  • Store hours have been adjusted for the foreseeable future
  • Customers must check-in at the front of the store with the greeter
  • No physical contact will be used during our Outfitting process
  • At the register, we request contactless payment whenever possible - preferably credit or debit card
  • Product on fixtures and wall hangings can be touched only by Outfitters. If you would like to learn more about a specific product, please ask for assistance from an Outfitter

Take advantage of our other services

  • Contactless curbside pickup will remain a simple and efficient option for customers to purchase the running gear they need. This service is available for certain items on fleetfeet.com and through phone orders
  • Virtual shoe fittings will remain an option for customers at Fleet Feet @ The Armory

Social distancing in-store

  • As mentioned above, we’re limiting the number of people allowed in a store at a given time. This includes staff. This means we will be operating in a way that adheres to maximum occupancy restrictions and we thank you for your patience and understanding ahead of time.
  • Socially distanced markings using floor decals and signage will be used at entrances, cash registers, and Outfitting areas.
  • Fitting rooms, bathrooms, and drinking fountains will be closed.

Do your part, and we'll do ours regarding PPE (personal protective equipment)

  • Face coverings are required for all Fleet Feet Outfitters
  • Face coverings are required for all Fleet Feet Customers
  • We ask that you bring your own face covering and have it on during your shopping experience

We'll be disinfecting our hands...and our product

  • Hand sanitizer will be available in all stores for customers and employees
  • Quarantining of returned product will be used
  • Disinfecting of in-store tried on product will be put into place

Health and wellness checks

  • Employee wellness checks will be done at the start of every shift which includes a temperature check
  • If you are not feeling well, we ask that you please shop using curbside pickup, virtual fitting, or online at fleetfeet.com

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