3.18.20 Update from Blaine & Robin Lewis about COVID-19
After much thought Robin and I have made the decision to temporarily close Fleet Feet Roanoke due to the coronavirus outbreak. This has been a very difficult decision for us to make but it is the right one to make out of concern for our staff, customers and overall public health. "Put People First" and "Do The Right Thing" are two of our core values that were at the heart of our decision.
This action is going into effect immediately and we will not be open for business today. At this time, our plan is to remain closed through March 31, 2020, reopening for business on April 1, 2020.
While we are closing our doors to traditional retail traffic in the store, we will continue to pay our staff as long as we can during this closure.
We are humbled by the support that you have give us over the last 17 years and gratefully ask that you continue to support our efforts during this time, as we offer some new services to continue to serve you.
- Please continue to shop. We will be offering curb side pick-up. You can call ahead or fill out our on line order form. Swing by the store and we will bring your purchase out to you.
- We will offer free 48-hour home delivery or free shipping on all local orders for existing customers.
- Shop fleetfeet.com. Free shipping on orders over $100 and delivered to your door in 2-5 business days.
Stay engaged. Stay active. We are creating ways for us to stay connected, activated and motivated during this time. Stay tuned!
Thank you for your support.
Co-Owner & Vice President
Fleet Feet Roanoke
Click here to place a curbside pick-up order or 48-hour home delivery/free shipping.
3.16.20 A note from the Fleet Feet Roanoke owner about COVID-19
As I sit here trying to compose this note, I struggle to come up with adequate words to express my feeling and how to deliver this message. Since Fleet Feet started our first training program, No Boundaries, over 12 years ago, our mission has been to bring people together, help people become more active through running and walking, and celebrate this accomplishment by completing a goal event. The reality of these programs has gone much beyond what we expected. They have grown into a community of like-minded people. Friendships have been formed. Goals have been accomplished. Distances have been covered that many never felt possible. People's health has improved. Many have volunteered and given back to help others because of what running and walking has done for them on a personal level. For all of these reasons and more, it makes it very hard for me to announce that all of Fleet Feet Roanoke’s training programs that are currently in session will not have any formal in-person programs lead by a Fleet Feet employee for the remainder of this training season. Our weekly Fleet Feet Pub Run & Walk at Big Lick Brewing Company will also be cancelled through May 5th, pending further updates from the CDC. Big Lick will be temporarily closed on Tuesday’s for the time being.
Please know that the health, safety and well-being of each of you and our staff is of up most importance and the base of this decision. With that being said, keep running and walking, stay active, communicate with each other, share what you are doing with each other as well; all of this will help us deal with the challenges of the coming days.
Running Changes Everything.
Co-Owner & Vice President
Fleet Feet Roanoke
3.13.20 A Note From the Fleet Feet CEO About COVID-19
I want you to know that nurturing the health and well-being of our Fleet Feet community is, and always will be, our highest priority. In that spirit, I want to address concerns about the novel coronavirus (COVID-19) as it relates to the day-to-day operations of our locally owned and operated stores, training programs, and community events.
We have always taken pride in our clean and well-run stores, and we know that cleanliness is more important than ever right now. We’re taking guidance from the CDC, which recommends regular cleaning as one of the most important preventive measures we can take.
We are cleaning our stores on a continuous basis throughout each day, focusing especially on high-touch and highly trafficked surfaces like door handles, checkout counters, fit benches, bathroom surfaces, product displays, apparel hangers, 3D foot scanners, keyboards, and all touchscreens. We will also continue to stock disposable wipes and alcohol-based hand sanitizers for use by employees and customers throughout the day.
OUR TRAINING PROGRAMS AND COMMUNITY EVENTS
At the national level, we are looking into how best to move forward with our training group runs and other scheduled group events, with the promise that we will monitor situations at both the national and local level, communicate with local officials and event planners, and stay on top of CDC recommendations for events and social activities. Look for direct communication from your local store’s training program managers and marketing teams regarding the status of your local events over the coming days. In the meantime, out of an abundance of caution, we have temporarily stopped serving unpackaged food and beverages in our stores and at these kinds of events. We will continue to keep open communication with you as events and situations evolve.
At the center of our company’s core values is to put people first, and it’s something we take to heart at all times. From the beginning, we’ve provided our franchisees and employees with the most current information, guidance, and support we have so they can keep themselves and their families safe. We’re encouraging sick team members to stay home, reiterating guidelines from the CDC regarding hand hygiene, coughing and sneezing etiquette, and keeping the lines of communication open.
FOUR WAYS TO HELP
1. Like us, please stay up to date with all local, state and federal advisories.
2. Follow CDC and health professional guidelines of maintaining good hygiene, including frequent washing of your hands, and avoid touching your face, mouth and eyes.
3. Talk to your doctor before coming to training programs or group events if you're feeling ill or have any concerns about joining us. If you're sick or more susceptible to complications, please stay home, rest and recover.
4. Keep running. Running and other fitness regimes are a great way to support your health year-round. Follow CDC and other medical advice on proper diet and other nutrients and supplements to build your immune system.
We’re doing everything in our power to make sure you feel safe and comfortable in our stores and at our events. You can rest assured that we will continue to put the health and well-being of our customers, franchisees, employees and all community members above all other considerations as we continue to monitor events and make decisions going forward.
Thank you for your cooperation in helping keep all Fleet Feet customers and teams healthy and happy.
President & CEO