Before you consider filling out our employment application, we would like for you to consider a few things. Are you right for Fleet Feet? Are we right for you? Test yourself with these questions:
Are you an educator? From shoe technology to the importance of carrying a hydration pack, our customers appreciate learning about our products. You should be comfortable (even passionate and excited!) about suggesting items people might enjoy while they work-out.
Are you good at switching gears? During slow times, you will find yourself busy with stocking, cleaning, etc. But when somebody walks in the door, your focus has to switch 100% to customer service.
Can you stay calm and friendly under pressure? Imagine providing superior customer care to two guests at the same time (with your other team members doing the same). At the same time, imagine five additional guests waiting for their turn with an Outfitter. They all want the same level of attention and care; they want it in a timely fashion; and they want you to be friendly and appreciative. Things can get very busy here, and there is always other work to be finished. Expect a fast pace.
Are you a team player? Fleet Feet is like a family, and we work closely with each other. Some days will be more stressful than other days.
Are you willing to learn new things? People know us as the FIT experts. “FIT” does not just refer to shoes but to all of our products and services. You’ll need to make an effort to get educated about all of our products, so that you can deliver the highest level of service our guests have come to expect from us. We’ll help you, but it will be up to you to ask questions and take the time to learn and remember things.
Do you pay attention to the little things? It’s the thoughtful little touches that make a “specialty” store so special, such as remembering a frequent guests’ name and their favorite type of shoe. Going the extra mile for a customer by staying open past the stated store hours, and sometimes shipping them a pair of socks overnight before a big race is what sets Fleet Feet apart from everyone else. Fun little extras go a long way and make your job worth the effort.
Are you patient and eager to serve people? We expect team members to take a friendly attitude towards customers, to smile and greet them as soon as they walk in the door, to make conversation with all kinds of people, to serve their needs, and to care for them. You shouldn’t feel either shy or awkward about talking with strangers.
Are you available on evenings and weekends? In this business, evenings and weekends are a key time when many of our customers shop and stop by the store for one of our many fun runs and seminars. It is critical to our continued success that our employees be flexible and comfortable working a variety of shifts, including evenings and weekends.
NO PRIOR EXPERIENCE IS NECESSARY. YOU JUST HAVE TO HAVE THE PASSION FOR HELPING PEOPLE AND A PASSION FOR RUNNING, WALKING, AND FITNESS!