Shoe Leader Description
Start date: Open
Fleet Feet Des Moines is a nationally franchised specialty running store, locally owned by Kathy and Andy Roat. We get and keep people of all sizes, shapes, and ages moving - treating everyone with World Class Customer service, and have fun doing it! We are a welcoming resource for all, an important part of the Des Moines community.
Shoes are a key focus to Fleet Feet Des Moines. We are consistently in the top 25% of all locally owned Fleet Feet stores in shoe sales. We are looking a full-time Shoe Leader to grow our shoe sales even more!
DESCRIPTION IN A SENTENCE
Leading all aspects of purchasing shoes to satisfy our customers….the right combination of brands, models, colors and inventory…..futures, fill-ins, and special orders.
40% Shoe buying within budget -- futures, fill ins, special orders
30% Giving world-class service to guests, our customers
10% Shoe sell thru strategies, communications, tactics, implementation
10% Team education and leadership on shoes
Full-time position….includes days, evenings (usually no later than 7:30p), Saturdays, no Sundays. There may be some limited travel to meet with vendor partners, as well as educational opportunities
Pay package includes SIMPLE IRA, PTO and Vacation, life and long-term disability insurance, and various bonus opportunities, health-insurance subsidy
Pay range: starting at $17 per hour, plus weekly, monthly and annual bonus opportunities. Annual raise opportunities.
Buying mens and womens shoes
Adherence to deadlines
Management & tracking of futures, fill in and special orders
Insight into specialty running apparel trends and opportunities
Fostering relationships and great communications with our valuable vendor partners
Support of events for promotion and sales of shoes, both inside and outside of FFDM, and working with our Events and Promotional lead to maximize each event
Coordinating with Retail Experience Manager shoe education and training
Organizing what shoes are coming in, when, and communicating to team
Fulfillment of on-line orders
Taking risks to try new things… seeking new opportunities to enhance FFDM as a “Specialty Run Store” to grow shoe sales – new products, new promotions, new partners
Leads shoe mark down strategy
Working with Retail Experience Manager and Inventory Coordinator to keep shoe inventory accurate
Mining sales data to drive decisions in planning buys and maximizing sales opportunities to delight the Fleet Feet Des Moines market
Experience or education in buying
Post secondary education preferred
Proficient in standard software programs
Proficient in social media
Great people and communications skills
Embraces / enjoys an active lifestyle
Every team member at Fleet Feet Des Moines also gets the opportunity to work with guests on the showroom floor – we call it being a Team Inspiration Member. The customer experience is what it’s all about!
Here is what providing a World Class Customer Experience means to us:
Team Inspiration Member
Our team members are fun and enthusiastic! They get a kick out of inspiring others with a warm welcome, and customer-focused listening to learn just which of our products will make the customer's life and fitness experience great. Team Inspiration Members enjoy learning the product details and that creates the distinction between an OK and awesome customer experience. We take care of the store when it is slow to keeping the store looking its best for the next customer and the stockroom most useful for the team. We care about and are active in the community. Will you like it here? Test yourself on these essential functions:
Enjoy walking, running or outdoor physical movement. We inspire by example, and we are all about helping people get moving better, faster and/or more comfortably. You've got to love it for customers to catch enthusiasm!
Do you have a sales sense? You should be comfortable (even passionate and excited!) about suggesting items people might enjoy. Our customers appreciate learning about our products… from shoe technology to the importance of carrying a hydration pack..
Are you good at switching gears? When customer traffic slows, you will find yourself busy with stocking, cleaning, training and more. But when somebody walks in the door, your focus has to switch 100% to friendly customer service, even if you are behind in your other tasks.
Can you stay calm and friendly under pressure? Imagine providing superior customer care to 2 guests at the same time (with your other team members doing the same) while 5 more guests are waiting. They all want the same level of attention and care, they want it in a timely fashion and they want you to be friendly and appreciative. Things can get very busy here and there is always other work to be done. Expect a fast pace for hours on end.
Are you a team player? Fleet Feet is like a family and we work closely with each other, sometimes under stress. And no matter what’s going on in your week, your team members will be counting on you to be here 100% when your shift starts. We all depend on each other and support each other. You need to be respectful and patient, and you also need to pull your own weight when it comes to customers and other work that has to get done. Trust is a must.
Are you willing to learn new things? People know us as the FIT experts. “FIT” does not just refer to shoes but all of our products and our service. You’ll need to make an effort to get educated about all of our products, so that you can deliver the highest level of service our guests have come to expect. We’ll help you, but it will be up to you to ask questions and take the time to learn and remember things.
Do you pay attention to the little things? It’s the thoughtful little touches that make a “specialty” store so special, like remembering a frequent guests’ name or what type of shoe they run in. Going an extra mile for a guest by staying open late or rush shipping them a pair of socks before a big race is what sets us apart. Fun little extras go a long way and make your job worth the effort.
Are you patient and eager to serve people? We expect team members to take a friendly attitude towards customers-to smile and greet them as soon as they walk in, to make conversation with all kinds of people, to serve their needs, to take time and care for them. If you feel shy or awkward about talking with strangers or if you are not willing to serve guests (even touch their feet) you might not like it here.
Are you available on evenings and at least 2-3 Saturdays per month? In this business, evenings and Saturdays are a KEY TIME when many of our customers shop and stop by the store for one of our many fun runs and seminars. It is critical to our continued success that our employees be flexible and comfortable working a variety of shifts, including evenings and weekends.
Do you speak well, using good business grammar, like you hear or see on the news? It builds credibility with customers, and ensures our space is healthy for all ears to hear!
Can you count money accurately? Accurately complete each sale, including counting change, so customers and the company are getting what they expect. No surprises!
Are you comfortable with a computer, keyboard and mouse? Our cash registers and inventory are computer-based. Nothing fancy, but you must be comfortable learning to use our programs.
Are you willing to wear logo and other apparel of the store as tops, and look your best to represent them well? We provide one shirt or top, and offer discounts for the balance. Sorry, but you've got to take care of your own grooming (clean everything, no visible tattoos and only one or two ear piercings, no private parts showing--even when you stoop, natural colored hair that is neatly groomed -- and wholesome appearance).
Are you equally great in the stockroom? To keep this fun and profitable, Team Inspiration Members need to be able to find products quickly, so that means checking in and marking inventory accurately, putting it where it belongs the first time and every time after, and keeping things picked up. That includes trash and recycling in their respective bins (yup--bragging there).
Repeatedly and regularly: See and describe details up to 15 feet away, walk, sit, bend, crouch low, stoop, maneuver hands and fingers, pull and push, reach (forward, above shoulders and below knees), lift 5 lbs. all day, 15-30 pounds for part of the day, and 30-50 pounds occasionally. Some positions with coaching responsibilities may require the ability to run a particular distance.
Additional Mental Requirements:
Accurately count change, read and follow instructions and labels in English, retain recall of numbers and letters for several minutes, ability and willingness to follow safe practices
Want to Join our Fleet?