The item I received was not what I ordered, how should I proceed?

If the item you received was not what was ordered, we are very sorry for the error and inconvenience! Please let us know using the form below, and we will send a pre-paid shipping label to return the item back to us. We will also provide further information and instruction on receiving the correct item if available. However if that is not possible, we will issue a refund back to the card used to make the purchase.

Report a wrong or missing item

Still need help?

Our Customer Care Team is happy to assist.