We are a network of locally owned stores, and most fleetfeet.com orders are fulfilled by a Fleet Feet store as opposed to from a distribution center. This can sometimes cause store-level inventory errors to make an item appear available on our website, when it is either unfit for sale due to wear, is on reserve for another customer, or was already sold but not taken out of our inventory system. One of these cases likely occurred either within our fleetfeet.com inventory system or at the Fleet Feet store that was to fulfill your order, and there were no other locations in our system with your item in inventory such that we could reassign your order. Please note, the item may still show available online for a brief period; however, we are unable to fulfill any further orders for the item.
My order was canceled, but the item I ordered is still appearing as available on fleetfeet.com. Can I place another order for the item?
Unfortunately, items mistakenly appearing as available on our website may be doing so due to persistent inventory issues within our systems or at our stores, and as such, we ask that you do not place another order for the same item that we were recently unable to fulfill. If you have specific questions regarding product availability or special orders, you can find your local store’s information at fleetfeet.com/locations, or you can contact our customer care team using the link below and we will be happy to assist you.
I used rewards on this purchase, but my order was canceled. Are they still available?
Any rewards used on canceled orders should return to your account within 3 business days. If the rewards do not return to your account within that time period, or if the rewards used on this order are now expired, please contact our customer care team by submitting a request at the link below to have your rewards returned.
