I received a dirty, worn or damaged/defective item. How should I proceed?

If your order was shipped to you in less than perfect condition, we are very sorry for the error and inconvenience! Please let us know using the form below, and we will send a pre-paid shipping label to return the item back to us. We will also provide further information and instruction on receiving a replacement if available. However if that is not possible, then upon receipt of the item, we will issue a refund back to the card used to make the purchase.

Report a damaged item

Still need help?

Our Customer Care Team is happy to assist.