Why can't I check out?

If you cannot click the blue "Continue to Check Out" button, then most likely our website has updated our inventory, and one of the item(s) you are trying to order is no longer in stock. If you would like more information please take a screenshot of your cart, as a red pop up message should have appeared at the top of the page, and send it to us, and we will look into it for you.

If you cannot click "Continue" from the shipping page, then please make sure you have filled in all boxes with an * next to them, and that you have clicked the box next to "I'm not a robot." If you still cannot click the continue button, then please send us a screenshot of your shipping page, and we will look into it for you.

I'm getting an error message stating that there has been an authorization failure. What went wrong?

If you receive this error message, please double check the following:

  • Credit card number (please remove any additional spaces)
  • Expiration date and CVV (please remove any additional spaces)
  • Ensure the billing address you entered is the one on record with your bank / credit card provider

For any further issues or questions with credit card processing, please contact us.

Contact Customer Care

Still need help?

Our Customer Care Team is happy to assist.