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Returns & Refunds
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Browse all help articles
Ordering & Payment
13 articles
- What forms of payment do you accept?
- How do you calculate tax?
- Do you take backorders? My chosen item(s) aren't in-stock anymore.
- How do I apply my coupon code?
- Why can't I check out?
- My order was not placed, but I have been charged.
- I didn't receive an order confirmation email. What happened?
- How do I revise/edit an order that was placed?
- How do I cancel my order?
- Why was my order canceled?
- The item I received was not what I ordered, how should I proceed?
- I received a dirty, worn or damaged/defective item. How should I proceed?
- Do you price match?
Shipping & Delivery
6 articles
Returns & Refunds
5 articles
Gift Cards
8 articles
- Can I order an e-gift card?
- Can I redeem gift cards online?
- How do I check my e-gift card/gift card's balance?
- Where is my gift card pin number?
- How long does it take to for the recipient to recieve an e-gift card?
- Can you resend the e-gift card?
- I want to present my e-gift card as a gift without emailing it to the recipient. Can I do that?
- I placed an order online with a gift card, but it was cancelled. How do I get my gift card back?
Account
4 articles
Rewards
10 articles
- What is Fleet Feet Milestones?
- What can I earn points on?
- How long does it take until I see my points after a purchase?
- How does membership status work?
- How do points and rewards work?
- How do I get a birthday offer?
- How do I redeem my reward?
- Will my points or rewards expire?
- How do I track rewards, points and member status?
- What happens to my points and rewards if I return an item, or if my order is canceled?
The fit id® Outfitting Process
4 articles
Store Information
5 articles
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