Some people have a knack for helping others. Then there’s Charlotte. No issue is too big or too small for Charlotte to tackle with grace, a smile, and kindness. With over 20 years of customer care experience, Charlotte joined Fleet Feet in March 2018 to aid in the brand’s growing e-commerce business.

Born and raised in the city of Charlotte, N.C., the person Charlotte pursued a degree in a field closely tied to taking care of other people—nursing and health management—from Florida State College. After graduating, Charlotte lived in Jacksonville, Fla., for 26 years, raising her daughter, Brandi. Today, she is the proud grandmother of Jacob, Sklyar, and Corilee, as well as the proud mother-in-law of Jason, a staff sergeant in the Army.

While growing up, she adorned her room with posters of David Cassidy, Donny Osmond, and the Jackson 5, but today Charlotte admires her own “Fab Five,” her group of running girl friends with whom she crossed the finish line of her first marathon, the Chicago Marathon. Now living in Saxapahaw, N.C., Charlotte likes to start her day with a morning run along the Haw River.