- What is Buy Online Pick Up In-Store?
Our Buy Online Pick Up In-Store service allows you to order items from fleetfeet.com and pick them up at your local Fleet Feet store. To see if an item is eligible for Pick Up In-Store, select the item and size (if applicable) and the “Pick Up In-Store” option will appear next to the store location closest to you if the item is available there. Please note, you will need to place a separate order for an item that is not available for Pick Up In-Store.
- When can I pick up my Pick Up In-Store order?
When your order is ready for pick-up, you’ll receive a notification via email. Your order will be held at the store for two days. If your order isn’t picked up within two days, we’ll cancel the order and the pre-authorization charge on your credit card will be voided. Please note, orders can only be picked up during normal store hours.
- What do I need to bring with me to the store to pick up my order?
In order to pick up your order, simply bring your order confirmation email and/or ID. Please note, your online payment will be processed when you pick up your order, but you won't need to show your method of payment at the store.
- Why was my Pick Up In-Store order canceled before the pick-up window expired?
Sometimes an item unexpectedly becomes unavailable. In the rare occurrence that this happens, we need to cancel the order. We will immediately send you an email notification regarding the cancellation in this case.
- Can I change my store pick-up location after I've placed a Pick Up In-Store order?
Unfortunately, at this time we are unable to change the pick-up location for an item after the order has been placed. If you’re unable to pick up your order at the store originally selected, you can cancel your order by emailing us at email@example.com or reaching out to the store with which you placed the order. Please note, an order will automatically be canceled if not picked up within the two-day pick-up window.
- When will I be charged for my Pick Up In-Store order?
You will be charged for your order after it has been picked up. Please note, you may see a pre-authorization charge on your credit card after you place your order; however, this charge will be removed once your card has been charged or upon cancellation of your order.
- Where’s the receipt for my Pick Up In-Store order?
After you place your order, the order confirmation email will serve as your receipt.
- Can I cancel my Pick Up In-Store order?
Pick Up orders can be canceled by reaching out to us at firstname.lastname@example.org. Please note, an order will automatically be canceled if not picked up within the two-day pickup window.
- Do you offer price matching on Pick Up In-Store orders?
Upon pick-up of your order, if the item is being sold cheaper in the store, we will match the pricing of the item to the pricing in-store.
- Can I use Personal Rewards points toward my Pick Up In-Store order?
Unfortunately we do not currently have the functionality to redeem rewards earned in-store for Pick Up In-Store orders. If you would like to use your rewards points, please speak to a store associate upon pick-up.
- How do I return my Pick Up In-Store items?
If for whatever reason you’re not satisfied with your purchase, we will accept returns within 60 days of purchase. In order to return the item(s), simply bring the item(s) to your local Fleet Feet store with a copy of the email order confirmation/receipt that shows your order number. You can also email us at email@example.com to request a pre-paid shipping label to return the item by mail. In this instance, we will refund your purchase upon receipt of the returned item to its originating store.